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Here’s the thing about the big fall-out: Crowley and Aziraphale are operating under very very different interpretations of what has just happened in the bookshop.
From Aziraphale’s point of view: Gabriel turned up on his doorstep and told him that something terrible was going to happen to him. He vaguely alluded to things being better if you were just with that one other person. He hummed a love song. Then the dukes of hell and archangels all arrive and the big reveal is that Gabriel and Beelzebub are in love. He doesn’t see Gabriel’s memories or anything that would explain it otherwise.
The archangels/demons tell them “If you leave you can never come back”, which is - based on Aziraphale’s past behaviour and experience and fear of being cast out - would suggest that this the bad thing Gabriel was referring to.
Aziraphale assumes Gabriel is being cast out because he fell in love with a demon.
From Crowley’s point of view: He knows that heaven and hell are hunting for Gabriel and doesn’t know why. He knows that Aziraphale’s life will be in danger from both sides and that’s why he agrees to hide Gabriel, as much as he knows “it’s too late now. It’s always too late”.
And then he goes to Heaven to find out wtf is really happening and discovers that Gabriel not only defied the commands of Heaven and his designated role of Supreme Archangel, but that he was about to be stripped of his memory and authority, pared back to the lowest of Scriveners. Gabriel was about to lose everything because he decided to stand against Heaven’s plans.
Crowley knows that the terrible thing that was about to happen to Gabriel was his demotion and erasure of his memory for defying Heaven’s plans, but he doesn’t have the time to tell Aziraphale because everything is happening all at once in the bookshop.
And this is where the tragedy comes in about their misunderstanding.
Aziraphale’s assumption that a demon and angel being in love and being together means being cast out, alone, exiled to who knows where. So when he’s given the opportunity to guarantee they will be somewhere safe together with the means and position to keep themselves safe, he is absolutely going to take it.
But Crowley never saw the Gabriel/Beelzebub relationship like that. He knew Gabriel was being cut down because he decided to take a stand against heaven. Heaven didn’t know about the Beelzebub relationship. That was a non-entity in Gabriel’s demotion. Crowley knows that if Aziraphale goes back to Heaven, it’s the same Heaven that cast out both him and Lucifer (as well as the legions of the damned) and would have cast down Gabriel if it wouldn’t have been awkward for them. As they said, it’s an institutional problem.
If Crowley had had five minutes alone with Aziraphale to explain what he saw in Heaven and why it really all happened, before the Metatron turned up. But the Metatron showed up just in time to begin the mind games.
And by the time they have a few minutes alone to talk things through, both of them are too wound up and on edge. Aziraphale is giddy in the belief he and Crowley can be safely together and make things better in a Heaven that Crowley knows for a fact is still murderously corrupt and will turn on them both as it has before. They both want the same thing: to keep each other and themselves safe, but neither of them realise the other doesn’t have all the details of what’s happening.
“You don’t understand what I’m offering you,” Aziraphale says and he means safety, security, protection. “I think I understand it better than you do,” Crowley replies, because he knows what a toxic cesspit Heaven is.